Limited access, such as a narrow driveway or overhanging trees are a common challenge. Feel free to discuss potential solutions with our expert team, including the possibility of utilising multiple smaller trucks instead of a single large one.
for multiple trucks can often result in cost savings, particularly if it significantly reduces the amount of time spent walking and carrying items where smaller trucks can park closer.
Across our network we have access to the following truck sizes:
4.5 tonne truck = 19 m3 capacity
6.0 tonne truck = 29 m3 capacity
8.0 tonne truck = 39 m3 capacity
10.0 tonne truck = 45 m3 capacity
We do a lot of moves that are dependent on lift bookings and can tailor our loading or unloading times to suit. You’ll generally be given a 2hr window for your move by the building manager.
If you’re moving out of a building that requires a lift booking, you’ll generally want a lift booking early in the morning. If you’re moving into a building with a lift you’ll want to make your booking early in the afternoon.
We suggest you secure your lift booking a week or more in advance and call our office to arrange a move specifically timed for that booking.
We can tailor the number of removalists on the day to your needs. Often for larger moves it’s helpful to have an additional removalist on the job.
Limited access, such as a narrow driveway or overhanging trees are a common challenge.
Feel free to discuss potential solutions with our expert team, including the possibility
of utilising multiple smaller trucks instead of a single large one.
Opting for multiple trucks can often result in cost savings, particularly if
it significantly reduces the amount of time spent walking and carrying items
where smaller trucks can park closer.
The RCD Movers team offers a personalized assessment service to determine
the size of your move. Our experts are available to assist you in determining
your moving requirements and providing you with an accurate estimate.
Additionally, we will ask you to send us photos or a video of your belongings
three business days prior to the move. This will allow us to review your items
and ensure we send the appropriate truck for your move.
Sending images or videos of your belongings is required for large or long-distance
moves (don't worry, it's a straightforward process and we'll guide you every step of the way).
There are a number of ways we can solve this problem.
Please note, we’ll (obviously) obtain your approval before sending an additional truck and the cost of this truck will be added to the invoice and charged at our standard rates (e.g. we don’t charge “emergency” rates).
Our platform will prompt you to send photos when you’re packed and ready to go so we could double check the truck size is right for your move
Yes, we have specialised crews for moving complex items like these. Please let us know if you have any items like this.
Yes, we do provide a packing service. For larger jobs, this is typically performed the
day before your move. For smaller jobs, we have specialised crews that can both pack
and move you within a single day.
We also offer packing materials. These can be delivered before your move if you'd like
to start packing on your own, or the packing crew can bring them on the day.
RCD MOVERS is happy to supply you with a certificate of currency upon finalising your booking with us.
Please let us know if this is a requirement and we’ll email you a copy.
We recommend booking a local move 1 - 2 weeks prior and interstate moves 4 weeks
prior. RCD MOVERS will accept online bookings for local moves until 7:30pm the day before your move.
Has another removalist cancelled on you today? Call our office now as most of the time we can help you out.
Yes, all jobs are billed for a minimum of 2 hours, plus the back-to-base time
in your quote (typically 30 minutes), making it a total of 2.5 hours.
Please note that for certain single-item jobs, we may be able to offer a competitive set price if we have a crew already working in your area.
Yes, we’re flexible. You can change your move day upto 24 hours before your move without
losing your booking fee. Friday and Saturday are busy and it can be difficult getting a
last minute booking for those days.
Please note that cancellations made less than 24 hours prior to your move incur a minimum 2 hours
+ back to base fee, typically 2.5 hours all up. This is because at with short notice we’ve typically
dispatched and committed to pay the crew delivering your service.
If your job has a lift booking or is based on a settlement then we will arrive at an exact specific time, eg 9:00am, 12:30pm etc. Otherwise, 7:30-8:30am and 12-2:30pm are our main arrival windows. In some cases where there is a key collection, school pick ups or other valid reasons we can be more flexible with the start time. Generally for non settlement and lift booking jobs, our latest AM arrival time is 9:30-10:00am.
If the contents inside the drawers are limited and there is not too much overall weight then you can leave the items inside. Additionally if the item is being moved from ground floor to ground floor, then it should be fine. The team will use shrink wrap on the day to secure the drawers and hold them tight. We can make a better assessment on the day and worst case, they empty drawers out if need be.
If you have the original box it would be great! In the event that you do not have the original box, we recommend using some bubble wrap to cover the screen. On the day of the move the team will wrap the TV in blankets and then cover it with shrink wrap for added protection and typically move it in the trunk with the removalists themselves.
We move most standard appliances, however we’re not ‘handymen’ in the traditional sense and so are unable to uninstall or install appliances.
We're unable to move the following:
Your removalist can answer questions about your bill on the day. However, if there’s a problem, you’re welcome to call our operations centre and we’ll work with you to a solution.
Yes, your move is covered by two forms of insurance:
RCD MOVERS provides free accidental damage cover for all work that we perform to a maximum value of $500. RCD MOVERS must be informed of damage prior to the team leaving the premises. We suggest a walk through of your property prior to completion to check for damage. We aim to process all claims under this guarantee within seven working days.
For approved claims you will have the option of:
Monetary compensation directly via RCD MOVERS (taking into account market value, ware & tear, depreciation).
Repairing the damage to as close as possible to its original condition using reputable repairers
Replacement if a repair cannot be performed (taking into account market value, ware & tear, depreciation) . Please note, in this instance the damaged item will be taken away & replaced.
We use experienced, professional movers, but unfortunately damages occasionally happen. Most damage is minor and after moving many thousands of homes, we’ve found $500 is the perfect amount to cover 95% of damage events. Beyond this we recommend www.removalsinsurance.com.au for higher value insurance.
Our removalist partners carry a minimum 5 million public liability insurance. All claims for Property and Public Liability damage will be referred to our removalist partner who supplied the service. Upon notification of a Property & Public Liability Damage event, RCD MOVERS will promptly provide you with the partners ABN, direct contact details and our most recent copy of their Certificate of Insurance. RCD MOVERS will instruct the removalist to lodge a claim with their insurer.
The following items are not covered under your accidental damage insurance:
TV’s not packed in their original box
Boxes and the contents of boxes not packed by an RCD MOVERS packer
Stone, Granite, composite or similar items
Any item or furniture that is inherently susceptible to suffer damage or disorder no matter how carefully we move them including pot plants
Furniture that has elements of rotten and decaying wood
Items with internal faults or that are inherently fragile
Front load washers without transit bolts in place
Furniture designed to be flat packed or made of pressed wood such as those commonly sold by Ikea, Fantastic Furniture or similar retailers. We recommend disassembly of such items before moving to reduce risk
Any case where the customer refuses our recommendation as to the safest way of moving an item
With the above exclusions, we are still happy to move the items but will do so at your risk . We will endeavour to minimise risk by taking relevant precautions such as the use of heavy duty blankets or shrink wrap padding to offer maximum protection.
We strive to take care of you and make moving both safe and simple. In the unfortunate
event that an item is damaged during your move, it's our policy to resolve it in a fair and timely manner.
If you believe RCD MOVERS is responsible for damages, please email rcdmoversau@gmail.com and our
support team will review the situation and get back to you within 1 to 2 business days. To speed things
up, please include photos and any information you can share about how the damage occurred in your email.
You can also call RCD MOVERS Support at 0123456789 to initiate your claim process.
Be sure to keep all damaged items until the claims process has been resolved.