Frequently Asked Moving Questions

Before you book

I have a lot to move, but large trucks can’t access my property?

Limited access, such as a narrow driveway or overhanging trees are a common challenge. Feel free to discuss potential solutions with our expert team, including the possibility of utilising multiple smaller trucks instead of a single large one.

for multiple trucks can often result in cost savings, particularly if it significantly reduces the amount of time spent walking and carrying items where smaller trucks can park closer.

What size trucks do you offer?

Across our network we have access to the following truck sizes:

4.5 tonne truck = 19 m3 capacity
6.0 tonne truck = 29 m3 capacity
8.0 tonne truck = 39 m3 capacity
10.0 tonne truck = 45 m3 capacity

I’ll need to book a lift, what should I do?

We do a lot of moves that are dependent on lift bookings and can tailor our loading or unloading times to suit. You’ll generally be given a 2hr window for your move by the building manager.

If you’re moving out of a building that requires a lift booking, you’ll generally want a lift booking early in the morning. If you’re moving into a building with a lift you’ll want to make your booking early in the afternoon.

We suggest you secure your lift booking a week or more in advance and call our office to arrange a move specifically timed for that booking.

Can I get more than two removalist crew members on the day?

We can tailor the number of removalists on the day to your needs. Often for larger moves it’s helpful to have an additional removalist on the job.

I have a lot to move, but large trucks can’t access my property?

Limited access, such as a narrow driveway or overhanging trees are a common challenge. Feel free to discuss potential solutions with our expert team, including the possibility of utilising multiple smaller trucks instead of a single large one.

Opting for multiple trucks can often result in cost savings, particularly if it significantly reduces the amount of time spent walking and carrying items where smaller trucks can park closer.

How can I be confident my belongings will fit on the truck?

The RCD Movers team offers a personalized assessment service to determine the size of your move. Our experts are available to assist you in determining your moving requirements and providing you with an accurate estimate.

Additionally, we will ask you to send us photos or a video of your belongings three business days prior to the move. This will allow us to review your items and ensure we send the appropriate truck for your move.

Sending images or videos of your belongings is required for large or long-distance moves (don't worry, it's a straightforward process and we'll guide you every step of the way).

What happens if my belongings don’t fit in the truck on the day?

There are a number of ways we can solve this problem.


  1. Multiple trips - if your pickup and drop off are close by, we’ll typically do a second trip.

  2. Prioritise large items - if you’d prefer we can prioritise your large furniture items and leave smaller items and boxes for you to move privately.

  3. Send an additional truck - with a large fleet of removalists in our network, we can often secure an additional truck on short notice if required.
  4. Please note, we’ll (obviously) obtain your approval before sending an additional truck and the cost of this truck will be added to the invoice and charged at our standard rates (e.g. we don’t charge “emergency” rates).


Our platform will prompt you to send photos when you’re packed and ready to go so we could double check the truck size is right for your move

Can you move Piano’s, Pool Tables or similar items?

Yes, we have specialised crews for moving complex items like these. Please let us know if you have any items like this.

Do you offer packing services?

Yes, we do provide a packing service. For larger jobs, this is typically performed the day before your move. For smaller jobs, we have specialised crews that can both pack and move you within a single day.

We also offer packing materials. These can be delivered before your move if you'd like to start packing on your own, or the packing crew can bring them on the day.

How do I get a certificate of insurance for my building manager?

RCD MOVERS is happy to supply you with a certificate of currency upon finalising your booking with us.

Please let us know if this is a requirement and we’ll email you a copy.

Booking and payment

How much notice does RCD MOVERS need to schedule a move?

We recommend booking a local move 1 - 2 weeks prior and interstate moves 4 weeks prior. RCD MOVERS will accept online bookings for local moves until 7:30pm the day before your move.

Has another removalist cancelled on you today? Call our office now as most of the time we can help you out.

Are there minimum times?

Yes, all jobs are billed for a minimum of 2 hours, plus the back-to-base time in your quote (typically 30 minutes), making it a total of 2.5 hours.

Please note that for certain single-item jobs, we may be able to offer a competitive set price if we have a crew already working in your area.

Can I change my move date?

Yes, we’re flexible. You can change your move day upto 24 hours before your move without losing your booking fee. Friday and Saturday are busy and it can be difficult getting a last minute booking for those days.

Please note that cancellations made less than 24 hours prior to your move incur a minimum 2 hours + back to base fee, typically 2.5 hours all up. This is because at with short notice we’ve typically dispatched and committed to pay the crew delivering your service.

Are 7:30 - 8:30am and 12 - 2:30pm your only arrival windows?

If your job has a lift booking or is based on a settlement then we will arrive at an exact specific time, eg 9:00am, 12:30pm etc. Otherwise, 7:30-8:30am and 12-2:30pm are our main arrival windows. In some cases where there is a key collection, school pick ups or other valid reasons we can be more flexible with the start time. Generally for non settlement and lift booking jobs, our latest AM arrival time is 9:30-10:00am.

Packing Your Home

Do I need to empty the draws?

If the contents inside the drawers are limited and there is not too much overall weight then you can leave the items inside. Additionally if the item is being moved from ground floor to ground floor, then it should be fine. The team will use shrink wrap on the day to secure the drawers and hold them tight. We can make a better assessment on the day and worst case, they empty drawers out if need be.

How do you move the TV? Do I need to do anything?

If you have the original box it would be great! In the event that you do not have the original box, we recommend using some bubble wrap to cover the screen. On the day of the move the team will wrap the TV in blankets and then cover it with shrink wrap for added protection and typically move it in the trunk with the removalists themselves.

Can you install or uninstall my appliances?

We move most standard appliances, however we’re not ‘handymen’ in the traditional sense and so are unable to uninstall or install appliances.

Is there anything you can’t move?

We're unable to move the following:

  1. Items that weigh more than 150kg (e.g. piano’s, pool tables etc) unless specially organised.
  2. Items requiring lowering out of windows (e.g. we need to be able to move all items through your property).
  3. Perishable items e.g. food not packed in an esky
  4. Drugs or drug related items, Illegal or stolen items, weapons, explosives or flammable liquids
  5. Anything that we reasonably deem may put the safety of the crew, the truck, the customer, or the customer’s belongings at risk.
Got questions about a specific item? Give us a call.

When your move is complete

What do I do if I have a question about my bill?

Your removalist can answer questions about your bill on the day. However, if there’s a problem, you’re welcome to call our operations centre and we’ll work with you to a solution.

Do you have insurance?

Yes, your move is covered by two forms of insurance:

  1. Accidental Damage - damage to goods moved or scratches & dents to walls of any of the properties involved in the move.
  2. Property & Public Liability Damage- serious building damage beyond scratches & dents or the injury or death of persons resulting from the move.


Accidental Damage Coverage

RCD MOVERS provides free accidental damage cover for all work that we perform to a maximum value of $500. RCD MOVERS must be informed of damage prior to the team leaving the premises. We suggest a walk through of your property prior to completion to check for damage. We aim to process all claims under this guarantee within seven working days.



For approved claims you will have the option of:

  1. Monetary compensation directly via RCD MOVERS (taking into account market value, ware & tear, depreciation).

  2. Repairing the damage to as close as possible to its original condition using reputable repairers

  3. Replacement if a repair cannot be performed (taking into account market value, ware & tear, depreciation) . Please note, in this instance the damaged item will be taken away & replaced.



We use experienced, professional movers, but unfortunately damages occasionally happen. Most damage is minor and after moving many thousands of homes, we’ve found $500 is the perfect amount to cover 95% of damage events. Beyond this we recommend www.removalsinsurance.com.au for higher value insurance.


Public Liability Damage Cover

Our removalist partners carry a minimum 5 million public liability insurance. All claims for Property and Public Liability damage will be referred to our removalist partner who supplied the service. Upon notification of a Property & Public Liability Damage event, RCD MOVERS will promptly provide you with the partners ABN, direct contact details and our most recent copy of their Certificate of Insurance. RCD MOVERS will instruct the removalist to lodge a claim with their insurer.

What items are excluded from insurance?

The following items are not covered under your accidental damage insurance:

  1. TV’s not packed in their original box

  2. Boxes and the contents of boxes not packed by an RCD MOVERS packer

  3. Stone, Granite, composite or similar items

  4. Any item or furniture that is inherently susceptible to suffer damage or disorder no matter how carefully we move them including pot plants

  5. Furniture that has elements of rotten and decaying wood

  6. Items with internal faults or that are inherently fragile

  7. Front load washers without transit bolts in place

  8. Furniture designed to be flat packed or made of pressed wood such as those commonly sold by Ikea, Fantastic Furniture or similar retailers. We recommend disassembly of such items before moving to reduce risk

  9. Any case where the customer refuses our recommendation as to the safest way of moving an item


With the above exclusions, we are still happy to move the items but will do so at your risk . We will endeavour to minimise risk by taking relevant precautions such as the use of heavy duty blankets or shrink wrap padding to offer maximum protection.

What do I do if something was damaged during my move?

We strive to take care of you and make moving both safe and simple. In the unfortunate event that an item is damaged during your move, it's our policy to resolve it in a fair and timely manner.

If you believe RCD MOVERS is responsible for damages, please email rcdmoversau@gmail.com and our support team will review the situation and get back to you within 1 to 2 business days. To speed things up, please include photos and any information you can share about how the damage occurred in your email.

You can also call RCD MOVERS Support at 0123456789 to initiate your claim process.

Be sure to keep all damaged items until the claims process has been resolved.